Data Protection, Wills and Pre-paid Funeral Plans
Data Protection, Wills and Pre-paid Funeral
Plans
Often I set out to write a topic that not only has interest
but information or facts that are possibly, not widely known.
Unfortunately, I find it hard to stay ‘on track.’
Similarly, when I set out to accomplish a task, I tend to go
off at/on, tangents. I might add that these deviations are not without energy,
they are positively fired and much is accomplished. Mostly, the end target,
which was the starting point, is also achieved.
One of my worst situations constantly, is to find a window
in time or rather, a window of time.
If I see the chance of punctuality offering a five-minute
early arrival, I will ‘find’ a job that fits into the interval – unfortunately,
the five-minute job always takes longer and I become late for my appointment.
I should clarify that these are not funeral appointments or
client meetings – more of a family or lesser priority demand arrangements.
My family know me well and would be in total agreement with
my writings so far, hopefully, with a smile!
Getting to the point, I start an article and somehow, it
seems to conclude with mention of the wisdom, in my opinion, of a pre-paid
funeral plans.
As the subject is covered elsewhere comprehensively on this
and our other websites, I will not repeat those articles here but as I prepare
to write on the subject of Wills and to an extent, PoAs – Powers of Attorneys,
my own experience regarding my mum’s Estate which my brother and I recently,
‘proved,’ coupled with the recording of Pre-planned funerals, led me to a valid
point regarding the (UK) Data Protection Act.
I also know for a fact that other major civilised countries
(I can’t say I actually know any ‘uncivilised’ countries?) also have data
protection though the name differs, so this article remains applicable.
Anyhow, the question is this: where do people record the
locations of their Wills and/or funeral Pre-paid plans?
The answer varies of course but generally, the next-of-kin
or, more aptly the Executors, don’t know.
Sensibly, a search of local solicitors should produce a
result – you’d think?
We can easily imagine this task would not be as easy as
first thought. Some countries actually have a voluntary register for Wills and
no doubt, for a fee, can be accessed.
Unfortunately, in the UK, solicitors will NOT release any
information concerning their clients due to the Data Protection Act, apart from
numerous security, moral and other reasons - in short, you’re ‘hooped!’
How about those funeral pre-plans?
Again, no definitive answers but if the deceased lived
locally for a number of years, it follows that a pre-paid funeral plan would
also be taken out with a local funeral director.
So, will the funeral director divulge the information?
I’m sure we can clearly see that the answer is NOT a danger
or security risk persé and, it is possible business for the funeral director if
no plan exists.
If that particular funeral director, ‘holds’ the plan, how
can ‘he’ answer that he cannot reveal the information when clearly, the
deceased engaged the services of that particular provider.
The only time the funeral director might be elusive, is in
order to gain business but our principle is to be honest to the public whether
they engage us or a competitor - the ‘PR’ aspect is in place apart from our
duty to provide a service of information to people in difficult circumstances
and IF, a plan turned-up later, how exactly would the funeral director’s
position be explained?
Fortunately, with Golden Charter, the largest provider of
pre-paid funeral plans to the independent sector of funeral directors, a
‘credit card’ type of record is supplied to the customer which can easily be
carried in a wallet or placed where other important documents are filed or
kept; I carry mine and my wife’s (she is younger than me), in my Passport
wallet with my UK (EU?) Drivers Licence. My children KNOW this.
Other documents (eg. a Certificate) are also provided for
customer records and a comprehensive database allows funeral directors to
search names and addresses for information and to establish current plan values
with the help of Golden Charter staff.
Articles on Wills will follow but mention is made here
that all my articles are written with the best of intention and as such, are researched
stringently but their accuracy is not a point-of-law or intended as such.
They are composed on general guidelines and not definitive works for use in
legal debate or presentation. They are written by a funeral professional but as
a layman. It is hoped that members of the general public find them helpful,
sometimes, hopefully amusing but mostly, informative and useful.
Terry Shoobridge
there is rule in EU that says you must take consent from your customers before collecting their personal data and to fulfill this thing some companies provide the consent management like cookie consent etc.
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DeleteI agree with You, as the World have become a little faster, More and more people are pre-planning their funerals to save the stresses of having to do it during such an emotional time.
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